FAQs

Registration

How do I register for a conference?

Visit the Fees & Registration page and complete the online registration form

Phone our Customer Support Team on 01772 767733

You must pay your attendance fee when you make your booking. We shall send you a confirmation email of your booking and payment.

AHDB cannot confirm your place at the event until payment is received. AHDB may refuse entry to the event for delegates who have not made payment in full.

How can I pay?

Credit/Debit Cards

We accept all major credit and debit cards including:

- Visa

- Mastercard

- American Express

BACS/CHAPS

You are able to transfer funds directly into our bank account:

- Account Number: Natwest Bank Account No: 41475135

- Sort Code: 01-67-14

- IBAN: GB59NWBK01671441475135

- Swift Number: (for overseas customers) NWBKGB2L

- Account Name: Glasgows

What are your contact details for payments or if I have any further questions?

Phone: 01772 767733

Email: ahdbpotatoes@glasgows.co.uk

Fax: +44 (0) 1772 767566

Mail Address:

Glasgows Unit 5 Centurion Court Leyland PR25 3UQ

When will I receive confirmation that I am registered?

You will receive a confirmation via email within 48 hours of receipt of your registration.

What does the conference fee include?

Your registration fee varies depending on the package chosen. The breakdown of each package can be found on the Tickets page.

What is your cancellation & substitution policy?

Substitutions are acceptable at any time, at no extra charge but must be sent in advance in writing to ahdbpotatoes@glasgows.co.uk.

Alterations to discounted package bookings are acceptable but any adjustment in cost from discounted to standard fees must be approved and accepted before the alteration is confirmed.

Notice of cancellation received in writing more than 21 days prior to the event will be issued a refund of their registration fee minus a £50.00 & VAT cancellation charge.

Cancellations received 21 days or less prior to the event will not receive a refund.

Postponement or Cancellation of event by AHDB

Should the conference be postponed for any reason you will be entitled to receive a full refund in respect of the registration fees unless force majeure applies.

Should the conference be cancelled for any reason you will be entitled to receive a full refund in respect of the registration fees unless force majeure applies.

AHDB will not be liable to you for any costs or losses you incur as a result of postponement or cancellation.

The programme seems to have changed from the time I booked. Can I get a refund?

We put our programmes together through extensive and on-going research in order to offer you the most up-to-date and relevant programme we can. We recruit speakers dependent on that programme. This does mean that our programmes may change and evolve over the duration of our campaign. Other times it may be necessary due to unforeseen circumstances to alter the programme, venue and speakers and AHDB reserves the right to do so. Regrettably this means that no refunds can be issued in line with our cancellation policy.

How do I find the venue?

Visit the Venue page for information on the conference venue. Please do check the venue information prior to attending the event.

Technical

Who do I contact if I am experiencing technical difficulties with the website?

If you are experiencing technical difficulties with the website or online registration form please contact Glasgows on 01772 767733. The team will be able to assist you.

At The Conference

What should I wear?

The dress code is smart formal or equivalent attire.

Are the meals included?

Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Check the agenda for timings.

Accommodation

Various accommodation packages are available. These can be found on the Tickets page. Please note that travel is not included in the registration fee.

Special Needs

If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering.